Startups

What Is a Customer Sat Survey and Why Is It Essential?

A Customer Satisfaction Survey (CSAT) is a structured tool designed to collect feedback about a customer’s experience with a brand’s products or services. These...

Top 5 Best Ecommerce Hosting Providers in 2026

When building your ecommerce store, you face several key decisions—one of the most crucial being the selection of the best ecommerce hosting provider. This...

Modeling a Wealth Tax

August 2020Some politicians are proposing to introduce wealth taxes in addition to income and capital gains taxes. Let's try modeling the effects of various levels of...

2026 customer service planning series: Vol. 04

Real-world example Anthropic ran a focused “Fin hackathon” sprint to improve their AI Agent’s resolution rate. The team audited unresolved queries, identified underperforming topics, and...

graydon2 | always bet on text

I figured I should just post this somewhere so I can make future reference to how I feel about the matter, anytime someone asks...

Capital Evolution: The New American Economy

My partner Seth Levine has an important new book out today titled Capital Evolution: The New American Economy.I saw it last night at the...

While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months

While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single...

The Startup Junkies Podcast | 435: From Idea to Impact: Inside the Pivot X Approach with Heather Applegate

SummaryIn this week’s episode of Startup Junkies, host Caleb Talley sits down...

Steve Blank The Department of War Directory

Posted on December 16, 2025 by steve blank TL;DR   DoW Directory revision 3 is Online here, Order a print copy here. In November 2025 the...

7 Places for Huellas De Ahca Near Me

If you’re looking for “huellas de ahca” services nearby, there are several options to take into account. Local law enforcement agencies, fingerprinting service providers,...

Best Tools to Track Your Brand Across AI Overviews and Chat Assistants

AI Overviews and chat assistants are quickly becoming the new front door to your brand. People ask Google’s AI Overviews, ChatGPT, Claude, Perplexity, Gemini, and...

Early Work

October 2020One of the biggest things holding people back from doing great work is the fear of making something lame. And this fear is not...

2026 customer service planning series: Vol. 05

Capacity planning has always been a high-stakes exercise in customer service. If you get it wrong, you’ll feel it quickly in backlogs and SLAs. AI...

Ideas Aren’t Getting Harder to Find—Asterisk

Fifty years ago, productivity growth in advanced economies began to slow down. Productivity growth — the component of GDP growth that is not due...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Startup Snapshot, a think tank uncovering the unspoken realities of the entrepreneurial ecosystem, has released its latest report, The Untold Toll (Part 2): Navigating...

Ai2's new Olmo 3.1 extends reinforcement learning training for stronger reasoning benchmarks

The Allen Institute for AI (Ai2) recently released what it calls its most powerful family of models yet, Olmo 3. But the company kept...